![]() ![]() amend pension deduction to 1% for 35 years of service.complete forms and send it to those who have not received it.create pay transactions for exceptional extra duty pay older than 6 months in Phoenix for active employees once the required forms are submitted to the Pay Centre.start and/or stop 4% and/or 4.25% entitlements for eligible or ineligible employees.activate your enrolment in time reporter and maintain time reporter data in Phoenix.update your information to withhold additional taxes, and validate and update your tax data once required forms are submitted to the Pay Centre.start or change an ongoing overpayment recovery (or emergency salary advance/priority payment) subject to specific criteria for eligibility.send electronic copies of your pay stubs and tax slips via Connectâ„¢ if you are a terminated employee or an employee on extended leave (maternity, education, sick, etc.).activate or deactivate your option to receive a paper pay stub.update your direct deposit information (you can also do this yourself via Phoenix self-service (available on Government of Canada network only)) once the required forms are submitted to the Pay Centre.change your address if you have permanently left the public service.Self-service: Submit a pay action request to the Public Service Pay Centre (only for organizations served by the Pay Centre) For organizations served by the Pay Centre - How we can help with changes and enrolment ![]() view reported time in timesheet and payable time detail.enter extra duty pay, overtime and additional hours.address reporting and approving time in the Phoenix pay system, such as:.address technical enquiries related to web applications, such as:.other enquiries, such as those about acting, allowances, change in employment, pay cheques, direct deposit, deductions, entitlements (deductions), extra duty pay, garnishments, missing partial pay, repayment of emergency salary advances, transfer-in or transfer-out.leave (leave without pay, leave with income averaging, pre-retirement, Workers Compensation Board, maternity/parental, return from leave).termination (death in service, end of contract, resignation, retirement, record of employment amendment, severance).report new pay enquiries to your compensation unit, which include enquiries related to:.provide updates on any previously reported enquiry.Use our form Submit a Phoenix feedback form How we can help For everyone - How we can help with pay enquiries Trouble signing in to Phoenix or with myKey? Contact your organization's IT help desk. Hours of operation: Monday to Friday (excluding statutory holidays), 7 am to 7 pm eastern time.Outside Canada and the United States: 1-50. ![]()
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